I didn’t receive an order confirmation email, but I have already paid. Why?

Customer Care

Updated June 16, 2025 12:16

First, check that the email has not been delivered to your “Spam” folder, as some email providers may mark the confirmation email as spam.
If you can’t find the confirmation email, you can check the transactions on the credit card or payment account used. If you find the confirmed transaction, you may have entered the wrong email address. Contact us at customercare@dixiefashion.com
For security reasons, we cannot change the email address provided by the customer, but we can confirm if the order was successfully processed using other information you provide, such as the customer’s name.