Order processing and deliveries are carried out only on business days.
Indicated delivery times may be subject to change only in the event of force majeure or unforeseen circumstances beyond our control.
Regardless of the shipping method, once the order has been processed it will no longer be possible to cancel or change your order.
As our courier is UPS, we offer the following three shipping methods:
HOME DELIVERY
Time frame: 7 working days
Cost: €9.90, or free for orders over €150
When placing your order you will need to provide correct shipping details, including the name on the buzzer, phone number and postal code. We cannot be held responsible for unsuccessful deliveries due to non-existent, incomplete or incorrect addresses.
If you have not yet received a shipping email and you provided incorrect details, please contact our customer service team immediately.
If you have already received a shipping email, please contact UPS customer service and request to change your details.
If you are not present for delivery, your order will be dropped at a UPS Access Point to be collected.
We nonetheless recommend tracking your order using the tracking number directly on the UPS website, or contact our customer service team.
DELIVERY TO A UPS ACCESS POINT
time frame: 7 working days
Cost: €9.90, or free for orders over €150
By selecting “UPS Access Point” when placing your order, you will see all the locations providing this service in your selected area. You will receive a shipping confirmation email, and by tracking your order, you can conveniently collect it from the Access Point as soon as it is delivered.
DELIVERY TO A PARTICIPATING STORE
Time frame: 7 working days
Cost: free
You will receive a delivery confirmation email from your selected store, and you then have 10 days to collect your order.
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