Order cancellation
If you have not yet received the shipping confirmation email, we can cancel your order, either partially or in full, as it has not yet been handed over to the courier.
Otherwise, we encourage you to contact customer service.
Unsuccessful delivery:
- If you selected home delivery but were not present at the time of delivery, your order will be dropped off at a UPS Access Point for you to collect. We recommend keeping track of your order using the tracking number to keep up to date on the delivery status.
- If your order is shown as delivered but you haven’t received it, you can use the tracking number to check the name of the person who signed for the delivery. If you still have questions or issues, please contact customer service.
Refusing delivery
If you do not want your order, please contact customer service before refusing delivery so we can assist you with the process.
Delayed order
As soon as you receive the shipping confirmation email, you will be able to track your order directly on the UPS website at https://www.ups.com/it/en/home . If the courier is unable to deliver by the estimated date, UPS will provide details for rescheduling the delivery in the following days.
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