HOW TO RETURN AN ORDER

The right of cancellation must be exercised within 14 days of receiving the order.

The items must be returned in their original condition, intact and complete with all tags and labels (inner and outer) and any accessories. The customer is required to report any anomalies or faults to customer service when the order is received.

If you placed the order as a registered user, you can make a return request by logging in to your account.

If you made the purchase as a guest, https://dixiefashion.com/goto/redirect/generic?id=sales/guest/form

Make sure you keep the return tracking number so that you can track delivery at any time and estimate the refund processing time.

Following confirmation of the return request, you will have a further 14 days to send the return by choosing one of the following methods:

1. Delivery to a UPS Access Point:
    you can drop off the parcel at a UPS Access Point at a cost of €9.90, which will be deducted from your refund.
2. Delivery to a participating Dixie store (only option for Click&Collect orders):
   You can go to a store within the time frames stated above and hand in the items you wish to return with the delivery slip for the order. There is no need to prepare a parcel. Staff will check the condition of the items and notify the relevant department to confirm receipt of the return, initiating the refund process.
3. Home pick-up by UPS courier:
   we offer the option of requesting home pick-up at a cost of €9.90, which will be deducted from your refund. Simply contact UPS customer service, and for more information go to the official UPS website.

The return must be made in the country of purchase.

Packaging:
We will provide you with everything you need to make a return. You will need to prepare a single return parcel for the same order, even if you received it in multiple deliveries. You can choose the packaging you prefer, such as the original bag or the UPS packaging provided at delivery. On the outside of the parcel, attach the return label included inside the delivery. It will be easy to recognise as it displays the DIXIE shipping address. If you do not have this label, you can contact customer service who will provide a copy.