CHANGING OR CANCELLING AN ORDER

CANCELLING OR CHANGING AN ORDER

If you have not yet received the shipping confirmation email, we can cancel your order, either partially or in full, as it has not yet been handed over to the courier. You can refuse the delivery, informing our customer service, or you can request a return.

Otherwise, we encourage you to contact our customer service team.

CHANGING DELIVERY ADDRESS

1. if you have already received the shipping confirmation email, please contact our customer service team for more information on the status of your delivery.
2. you have not yet received the shipping confirmation email: you can contact customer service and, if the order has not yet been processed, they will help you to change the delivery address provided.