Our aim is to ensure you receive your order within the time frame specified and in optimal condition. However, if you encounter any issues, you can contact customer service to report and resolve them as quickly as possible.
DELAYS
Please note that our carrier for delivering orders is UPS. Together we are committed to completing delivery as quickly as possible. Nonetheless, in isolated cases, there may be delays due to force majeure or unforeseen circumstances.
In addition, during the sales, delivery times may vary and may take longer than usual.
ORDER NOT RECEIVED BUT MARKED AS DELIVERED
If your order is shown as delivered but you haven’t received it, you can use the tracking number to check the name of the person who signed for the delivery. If you still have questions or issues, please contact customer service, so that we can look into the matter.
I DIDN’T RECEIVE ALL THE ITEMS
Remember that your order may have been split into multiple deliveries: check that you received tracking emails for each shipment, including details of the items sent, and check the tracking numbers directly on the www.ups.com website
WRONG or DAMAGED ITEM
In this case, we kindly invite you to contact customer service immediately so that the issue can be resolved as quickly as possible.
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